Build an MSP Ticket Portal, Asset Register and SLA Dashboard with AI

Mythex lets an IT support company build a ticket portal clients actually use instead of phoning, a register of every client's devices, licences and warranties, per-user quotes with optional security add-ons, and a dashboard of response times against your service levels. Describe your contracts and process in chat and publish.

Requests that never become tickets

A managed service provider looks after offices that ring, email, text and catch an engineer in the corridor, and half of those requests never get logged. That makes response times impossible to prove at renewal and out-of-scope work impossible to bill. Engineers juggle remote sessions and site visits, the office tracks licences and warranties in spreadsheets, and the new starter whose laptop nobody ordered appears on Monday at nine. Contracts are priced per user or per device with a line between in scope and out, and that line is only clear if it is written on every invoice. Good tools make raising a ticket easier than phoning, tie every device to a client and user, and show the numbers a client sees at review.

Tickets with priority, status and engineer
Client admins seeing all their staff's tickets
Devices, licences and warranty dates per client
Response and resolution times against SLA
Out-of-scope work and prepaid hours billed clearly
Helpdesk cover kept while engineers are on site

What you can build for it support companies

A ticket portal easier than picking up the phone

Client staff raise tickets with a short form and see status as it changes. The client's admin sees every ticket from their company, plus devices, licences, warranties, invoices, contracts and monthly reports of tickets resolved.

Build a client portal for my IT support company. Client staff raise tickets with subject, description, priority and screenshot, and follow status. Each client's admin sees all tickets for their company, their devices with warranty dates, licences, contracts, invoices and a monthly report of tickets resolved.

SLA numbers you can show at renewal

Tickets opened and closed by client and priority, first response and resolution time against agreed service levels, tickets per user by client, engineer utilisation and monthly recurring revenue with churn.

Build a dashboard for my IT support company showing tickets by client and priority, first response and resolution times against our SLA targets, tickets per user per client, engineer utilisation and monthly recurring revenue.

Every laptop linked to a client and a user

Spare laptops, cables and peripherals in stock, hardware ordered for clients awaiting delivery, serial numbers recorded when devices are issued, and returned devices wiped and logged.

Make an inventory app for my IT support company. Track spare stock, hardware on order for each client, devices issued by serial number to a client and user with warranty end date, and returned devices with a data wipe record.

Per-user quotes with the add-ons visible

Managed service priced per user or per device with what is included spelled out, hardware and licence lines, project work by estimated hours, and optional backup or security monitoring the client can tick or remove.

Create a quote tool for my managed IT services. Price support per user per month with included services listed, add hardware and licence lines, estimate project hours, and offer backup and security monitoring as optional add-ons the client can select before accepting.

Monthly fees, out-of-scope work and hour blocks

Monthly fees per user or device, out-of-scope work billed hourly with the reason stated, hardware and licence resale with margins, and prepaid hour blocks with used and remaining hours on every invoice.

Build invoicing for my IT support company with monthly managed service fees per user, out-of-scope hourly work listed with the ticket number, hardware and licence resale, and prepaid hour blocks showing hours used and left.

Site visits without an empty helpdesk

Helpdesk cover in business hours on the same calendar as site visits, an on-call rota for out-of-hours incidents, visits grouped by area and project days blocked out.

Make a schedule for my IT support engineers showing helpdesk cover and site visits together, warning when helpdesk cover drops below two, with a fair weekly on-call rota and project days blocked out.

Client credentials do not belong in the app

Store device details, licence counts and warranty dates, but keep passwords and admin credentials in a proper password manager, not in ticket notes. Ask for roles so engineers see what they need and client staff see only their own company. Check the data protection rules that apply to your clients' data where you operate.

From phone calls to tickets

Publish the portal, put the link in every email signature and on a sticker on each managed device, and log phone calls as tickets yourselves for a month. Once clients see their tickets and status there, the calls drop on their own.

Portal link on devices and signatures
Phone calls logged as tickets by staff
Monthly ticket report sent to each client

Questions

Can a client admin see all tickets from their staff?

Yes. Client admins can see every ticket for their company, while other staff see only their own.

Can clients email tickets in?

Turning incoming email into tickets needs an email service you connect with your own account. Many companies start with the portal form and log calls by hand.

Can the CRM track hardware warranties?

Yes. Each device has a warranty end date, and a list shows those expiring soon.

Do I need to code?

No, though your engineers can edit and export the code on Pro if they want to.

What does it cost?

The Free plan needs no card. Pro is $25 a month for a custom domain, code editing, export and more credits.

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