CRM for Boarding Kennels: Every Pet, Owner and Stay

A kennel CRM remembers that the spaniel will not eat unless someone sits with him and that the family always books the first two weeks of August. Describe your pets, owners and stays to Mythex and it builds the CRM with a database, staff logins and lists that bring regulars back before the holidays fill.

Who it's for

Boarding kennels and catteries where pet knowledge lives in the heads of two long-serving staff, and regulars are reminded to book only when they ring themselves.

What you can build

Pets with breed, age, temperament, diet and allergies
Owners linked to all their pets and their vet
Group play suitability and who they get on with
A settling note after every stay
Owners who booked this period last year but not yet this year
Incident and health notes with dates

Notes that make the next stay easier

After every stay, ask staff for a two-line note: how the pet ate, slept and played, and anything to do differently. Next time, the right run and routine are ready before the car pulls in. Owners notice when you remember. Keep temperament and group play suitability as fixed fields so they can be filtered, not buried in text.

Settling note after each stay
Group play yes, no or with care
Diet and allergy fields, not free text

Rebook regulars before the holidays

Most regulars travel at the same time every year. A list of owners who stayed in the same weeks last year and have no booking yet, run three or four months before, is the best marketing a kennel has. Give them a priority window to book before you open peak dates to everyone.

Owners, pets and vets

One owner can have three dogs and a cat; one dog can belong to a couple with two phone numbers. Link pets to owners, and both to a vet practice record. In an emergency during a stay, the vet, the emergency contact and the owner's travel dates are on one screen.

Mistakes to avoid

Do not keep pets only as fields on the booking; give each pet its own record so history builds up. Do not let notes become vague ('lovely dog'); prompt for eating, sleeping and play. And record incidents factually with a date, in case an owner asks later.

A prompt to start from

Make a CRM for my boarding kennel. Owners have contacts and an emergency contact and are linked to their pets and vet practice. Each pet has breed, age, temperament, diet, allergies, group play suitability and a settling note after every stay. List owners who stayed in the same weeks last year with no booking this year, and pets with health or incident notes.

Questions

How do I remind regulars to book for the holidays?

Filter for owners who stayed in the same period last year with no booking yet. Sending the reminder by email needs a mail provider you connect yourself.

Can staff add notes from a phone?

Yes. The CRM works in a phone browser, so notes can be added at the kennel block.

Can I import my existing customer list?

Yes. Export to CSV and ask for an import. Split pets and owners into separate columns first if you can.

Do I need to code?

No. You describe the fields and lists in chat.

What does it cost?

The Free plan needs no card. Pro is $25 a month for more credits, a custom domain and code export.

Templates to start from

Sales Pipeline CRM Template — Drag-and-drop deals with forecasting
Customer Health Dashboard Template — Churn scoring with explainable charts
Dog Daycare Site Template — Three-step booking with price tiers
Pet Franchise Site Template — Location search across many routes
Pet Resort Page Template — Suite pricing with rotating reviews
Kennel Boarding Site Template — Hero booking widget and room cards
Pet Sitter Site Template — Availability calendar and booking flow
Pet Boarding Site Template — Booking wizard with client dashboard