Software for Plumbing Companies, From the Emergency Call to the Paid Invoice

Mythex builds a plumbing company's booking, dispatch, van stock, customer records and invoicing from a description of how your office and vans actually work. The whiteboard becomes a schedule grouped by area, every boiler's make and model is on file, and the plumber leaves site with the invoice paid.

Emergencies, installs and servicing on one board

A plumbing company runs three kinds of work at once: emergency callouts that cannot wait, planned bathroom installations that take days, and routine boiler servicing that fills the calendar if you remind people. The first cold snap brings burst pipes and dead boilers; spring brings bathroom refits. Jobs arrive by phone and land on a whiteboard, vans carry whatever was left in them, and the office spends the afternoon answering 'where is my plumber?' and chasing small unpaid invoices. What helps is one place for jobs, plumbers, parts and money, with the boiler details of every customer on file.

• Different slot lengths for emergency, service and install work
• Arrival windows instead of exact times
• Photos of the problem before the visit
• Gas-qualified engineers matched to gas jobs
• Stock per van, with parts used recorded on each job
• Service due dates and landlord certificates

What you can build for plumbing companies

Booking that asks for a photo of the boiler

Customers pick a job type and an arrival window, describe the problem and upload a photo of the boiler plate or the leaking fitting. The plumber sees it in advance and brings the right part, which is the cheapest way to raise first-time fix rates.

Build booking for my plumbing company with job types: emergency (2-hour window, same day), boiler service (morning or afternoon window) and installation survey. Customers describe the problem and upload photos. Gas jobs can only be assigned to gas-registered engineers.

Every boiler on file

Each customer holds the address, boiler make and model, and full job history, with the annual service date tracked. Landlords and letting agents are accounts with several properties.

Make a CRM for my plumbing company where each property stores address, boiler make, model and install year, job history and next service date, and landlords or letting agents can own many properties.

A dispatch board grouped by area

Group the day's jobs by town to cut driving, keep one plumber flexible for winter emergencies, rotate evening and weekend cover fairly and only give gas work to qualified engineers.

Build a dispatch schedule for my 6 plumbers that groups each day's jobs by area, keeps one plumber unbooked for emergencies from November to February, rotates out-of-hours cover fairly and only assigns gas work to gas-qualified engineers.

Stock in each van, not just the warehouse

Each van carries a standard kit with reorder points for fittings, valves and washers. Parts used are recorded on the job, so the weekly van check knows what to top up.

Make inventory for my plumbing company with stock per van and in the warehouse, a standard van kit with minimum quantities, parts used recorded against each job, and a weekly restock list per van.

Paid before the van leaves

Itemise labour, parts and call-out fee on the job, take payment on completion for small jobs, and use staged payments for bathroom refits. Landlord invoices are addressed to the landlord and list the property.

Build invoicing for my plumbing company with labour, parts and call-out fee itemised from the job, payment on completion for small jobs, milestone payments for bathroom installs, and landlord invoices listing the property address.

First-time fix rate and aged debt

Return visits for missing parts and small unpaid invoices are where plumbing margin leaks. Show first-time fix rate per plumber and job type, revenue by emergency, servicing and installs, and unpaid invoices by age with the customer's phone.

Build a dashboard for my plumbing company showing first-time fix rate by plumber and job type, revenue by job type, jobs per plumber per day, and unpaid invoices grouped by age.

Winter versus summer

Promote boiler servicing from late summer so the quiet weeks fill before the cold. In winter, keep a plumber free for emergencies and stop booking non-urgent work into peak days. In spring, bathroom quotes with standard, mid-range and premium fittings let customers choose and often raise the average job.

• Service reminders from August
• An emergency plumber kept free in winter
• Three-tier bathroom quotes in spring

Where to start

Replace the whiteboard first: jobs, plumbers, areas and arrival windows. Then add customers and boilers as jobs come in, rather than importing years of paper. Van stock and the landlord portal come once the team trusts the schedule.

Questions

More for plumbing companies

• CRM for Plumbing Companies, Built with AI
• Plumbing Company Dashboard: First-Time Fix, Revenue by Job Type and Overdue Invoices
• Staff Scheduling and Dispatch App for Plumbing Companies
• Inventory App for Plumbing Companies: Van Stock, Parts and Reorders

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