A Live Dispatch Board, Impound Log and Tow Billing for Towing Companies

Mythex lets a towing company build a phone-first website with tap-to-call and an impound release page, a dispatch board showing every call and truck, tow tickets that bill hook-up, mileage, winching and storage days, and a portal where body shops and dealers request transports. Describe your operation in chat and test it in the live preview.

Everything starts with a phone call

At 11pm on a Friday a motor club dispatch, a police rotation call and a stranded driver on the highway arrive in ten minutes, and the dispatcher phones drivers one at a time to find out who is closest and who has the flatbed. Meanwhile the lot attendant takes an angry call from someone whose car was towed from an apartment complex. Storage fees depend on the date the car came through the gate, which is in a paper log. Tickets get billed days later from memory, minus the winching time nobody wrote down. A tow operator needs one live board for calls, trucks and stored vehicles.

• Calls by source: motor club, police rotation, account, cash
• Truck type and driver endorsements for each call
• Tickets with hook-up, miles, winching, after-hours and storage
• Impound intake dates and days held
• Account customers with monthly statements
• On-call rotation with backup drivers

What you can build for towing companies

A site for someone beside a broken-down car

Tap-to-call at the top of every page, the service area spelled out by town or highway, flatbed, wheel-lift and heavy-duty listed separately, and an impound page with the lot address, release hours, accepted payment and the documents owners must bring.

Build a mobile-first website for my towing company with a tap-to-call button on every page, our service area by town and highway, flatbed, wheel-lift and heavy-duty services, and an impound page with lot address, release hours, accepted payment methods and the documents needed to collect a vehicle.

Tickets that bill everything

Each ticket carries the vehicle, plate or VIN and ticket number, and combines hook-up, per-mile, winching time, after-hours surcharge and storage. Motor club jobs bill at the club's rate, and release invoices calculate days stored from the intake date automatically.

Make tow ticketing and invoicing for my towing company. Each ticket records vehicle, plate, VIN, pickup and drop-off, and bills hook-up fee, miles, winching minutes, after-hours surcharge and daily storage from the gate intake date. Motor club jobs use that club's rate sheet.

A portal for body shops and dealers

Account customers see every tow they requested with pickup time, drop-off and status, view scene photos showing the vehicle's condition, request non-urgent transports online, and download monthly statements for their accounts team.

Create an account portal for my towing company where body shops and dealerships request vehicle transports, see the status and pickup photos of each job, and download a monthly statement of all jobs billed to their account.

On-call rotations that cover heavy jobs

Cover nights, weekends and holidays with a backup driver per shift, record each driver's endorsements and the trucks they can operate, show shift length and rest, and plan extra cover ahead of forecast storms.

Build an on-call rota for my towing company with primary and backup drivers for every night and weekend shift, driver endorsements and the trucks each can operate, minimum rest between shifts, and a rule that the heavy-duty operator is never the only driver on call.

Accounts and the volume they send

Split accounts by source, from motor clubs and police agencies to body shops, dealers and private property clients. Keep signage dates and authorized contacts for property clients, record rotation list paperwork, and flag accounts whose call volume drops.

Make a CRM for my towing company with accounts by type, private property clients with contract terms, signage dates and authorized contacts, police rotation paperwork, and a monthly call count per account that flags drops of more than 30 percent.

Response times and the aging lot

Track call-to-arrival time by driver, truck and hour, revenue by motor club, rotation, private property and cash, vehicles in impound by days stored, and truck utilization by shift.

Build a dashboard for my towing company showing response time by driver and time of day, revenue by call source, impound vehicles sorted by days stored with those past 30 days highlighted, and calls per truck per shift.

Write the private property tow page

People whose car was towed from a private lot arrive angry and searching for answers. Give them a page with the lot address, release hours, accepted payment methods, the paperwork they need and the fees as your rules allow you to state them. It reduces heated calls to the lot attendant and the complaints that follow.

• Lot address and release hours
• Accepted payment methods
• Documents needed for release

Impound rules have deadlines

Towing, storage fees and the disposal of unclaimed vehicles are regulated in most places, with notice periods that cannot be recovered once missed. Capture the intake date at the gate, show an aging list of stored vehicles, and set reminders for the notices your local rules require. Check those rules yourself; the app tracks the dates you give it.

Questions

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