Phone Repair Shop Software with Repair Tickets Customers Can Track
Mythex lets a phone repair shop build repair tickets with the IMEI, fault and a status the customer checks from a link, a price list by model and part grade, parts stock that tells you before booking whether the screen is in, warranty records, and a shop for refurbished phones. Describe your counter in chat, test it in the preview and publish.
Fast repairs, slow phone calls
Most customers walk in with a cracked screen or a battery that dies by lunchtime and want it back the same day. Water damage and board faults need a diagnosis first and can take a week. Parts come from several suppliers in different grades, and a customer who booked a same-day screen is unhappy to learn it has to be ordered. Every device needs its IMEI recorded, both for warranty and to make sure you are not handling a stolen phone. Paper tickets get lost, and the phone rings all afternoon with 'is my phone ready?'. A repair shop needs tickets with status, stock checked at booking and a warranty history per device.
- Tickets with IMEI, model, fault and passcode handling
- Status customers check without calling
- Prices by model and part grade
- Parts stock checked before a booking is confirmed
- Warranty period per repair
- Refurbished phones with battery health and grade
What you can build for phone repair shops
Repair tickets with a status link
At the counter, staff record the customer, device model, IMEI, fault, condition and agreed price. The customer gets a link to see the status: booked in, diagnosing, waiting for part, repairing, ready. Each IMEI keeps its repair and warranty history.
Build a repair ticket system for my phone repair shop. Each ticket has customer, phone number, device model, IMEI, fault, condition notes, agreed price and part grade. Status is booked in, diagnosing, waiting for part, repairing, ready, collected. Customers get a link to check status. Search history by IMEI with warranty end dates.
Parts by model and grade
Screens, batteries and charging ports per model, with grade (original, compatible) and supplier. Booking a repair reserves the part; low stock on popular models shows on a reorder list.
Make a parts inventory for a phone repair shop. Parts have device model, part type, grade (original or compatible), supplier, cost and quantity. Reserve a part when a repair is booked and show a reorder list for parts below their minimum.
Booking that confirms the part is in
Customers choose their exact model and repair, see the price for each part grade and pick a time only if the part is in stock. If not, they can order and be told when it arrives.
Create online booking for phone repairs. Customers pick brand, exact model and repair type, see price by part grade, and book a same-day slot only if the part is in stock; otherwise they request an order.
Two-stage quotes for water damage
A diagnosis fee first, then a repair quote once you know what failed, which the customer accepts from the ticket link.
Add two-stage quotes for water damage and board repairs: a diagnosis fee approved at drop-off, then a repair quote the customer accepts or declines from their status link.
Refurbished phones with honest details
Each listing shows the model, storage, battery health, cosmetic grade, warranty and photos of the actual phone.
Build an online shop for refurbished phones. Each phone has model, storage, colour, battery health percentage, cosmetic grade, warranty months, photos and price, with reserve and collect.
Invoices that carry the warranty
Every repair invoice prints the IMEI, part grade and warranty period, so a returning screen fault is settled at a glance.
Make repair invoices that show the IMEI, device model, part replaced, part grade, price and warranty period, with a receipt number linked to the ticket.
Publish prices by model
People search for the exact repair: a screen for one particular model. A price list on your website by brand and model, with original and compatible prices side by side, answers that search, cuts haggling at the counter and brings walk-ins. A page for your most common repair can do better than a general repairs page.
- Brand and model list
- Price per part grade
- Same-day or order-in shown per repair
Passcodes and customer data
Repairs often need the device passcode for testing. Decide how you handle it: ask for it only when needed, store it in a field only technicians can see, and clear it when the device is collected. Say so on the ticket so customers know.
Questions
Can customers check their repair status without calling?
Yes. Each ticket gets a status link that updates as staff move the repair along. Text or email updates need a provider you connect yourself.
Can I record IMEI numbers?
Yes. Store the IMEI on every ticket and search repair and warranty history by it. Checking it against a blacklist needs a lookup service you connect with your own account.
Can customers pay online?
Yes, through a payment provider you connect, for deposits, online bookings or refurbished phone sales.
Do I need to code?
No. You describe your counter process in chat.
Is it free?
You can build and publish on Free with no card. Pro is $25 a month for a custom domain, more credits and code export.
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