A Care Home Website and Family Portal You Can Build by Chatting

Mythex lets a care home build its website, a family portal, an enquiry and waiting list tracker and a staff rota by describing them in plain language. You get a working app with a database and logins, so families see updates about their relative and your team sees who is on each shift.

What a care home needs from its software

Families usually start looking under pressure, often while a parent is still in hospital, so they need to see quickly what care you provide, whether you have a room and who to speak to. Once a resident moves in, relatives want to know how their parent is doing, and the phone at the nurses' station rings all day. Behind that, the home runs day, night and long shifts with minimum staffing for each, agency cover when someone is off, fees split between families and public funders, and equipment like hoists that must be serviced on time. Clinical care records usually sit in a dedicated care system; the gaps tend to be around families, enquiries, rotas and fees.

Availability by care type: residential, nursing, dementia, respite
A waiting list with care needs and urgency
Family logins limited to their own relative
Rotas with minimum staffing per shift and agency hours
Fees split between a family and a public funder
Equipment service dates for hoists, slings and beds

What you can build for care homes

A website families can read in a hurry

Lead with the types of care you provide and current availability, updated from an admin page. Show real photos of rooms, the lounge and garden, what is included in the fees, visiting arrangements and a sample week of activities. Put the phone number and a short enquiry form near the top, because many families are deciding within days.

Build a website for our 48-bed care home offering residential, nursing, dementia and respite care. Show availability by care type that I update from an admin page, room types with photos, what the weekly fee includes, visiting hours, a sample activities week and an enquiry form.

A family portal that answers 'how is Mum today?'

Each approved family member logs in and sees only their relative: short updates from staff, photos from activities the resident has agreed to share, upcoming appointments, and fee statements for whoever pays. Visits can be booked into times that do not clash with meals or care routines. Staff post an update in a minute, and the calls to the nurses' station drop.

Build a family portal for our care home. Each resident has approved family members who log in and see only that resident's updates, activity photos and appointments. Families can book visiting slots outside mealtimes, and the paying family member sees fee statements. Staff post updates from a tablet.

Enquiries and a waiting list by care type

Track every enquiry from families, hospital discharge teams and social workers with care type, urgency, funding route and desired start date. When a room comes free, filter the waiting list by care type and call the right family the same day.

Build an enquiry tracker for our care home with source (family, hospital, social worker), care type, urgency, funding route, desired start date and status from enquiry to assessment to admitted. Show a waiting list I can filter by care type.

A rota that warns before a shift is short

Put nurses, carers, kitchen and domestic staff on one rota with day, night and long shifts. Set minimum numbers per role per shift and the rota flags any gap a week ahead. Agency staff are recorded as such, and mandatory training dates sit against each person.

Build a staff rota for our care home with day (8–20), night (20–8) and long shifts, roles for nurse, senior carer, carer, kitchen and domestic, minimum staffing per role per shift with a warning when short, agency staff marked separately, and training expiry dates per person.

Fees split between family and funder

Bill monthly fees to one payer or several, each with their share, and add extras like hairdressing, chiropody or trips as separate lines. Deposits and notice periods are recorded against each resident's contract, so nobody has to dig out the paperwork when a family asks.

Build fee invoicing for our care home. Each resident has a weekly fee and one or more payers with a percentage share (family, local authority). Add extras like hairdressing as separate lines and produce a monthly invoice per payer.

Occupancy and agency hours at a glance

Show occupancy by care type and room, admissions and enquiries by month and referral source, and agency hours against permanent hours each week. A rising agency line is the earliest warning to recruit or change shift patterns.

Build a dashboard for our care home showing occupancy by care type, enquiries and admissions per month by source, and weekly agency hours versus permanent staff hours with a trend chart.

Resident data, privacy and the rules where you operate

Information about residents' health and care is sensitive personal data, and care homes are regulated. Decide with each resident, or the person who can decide for them, what is shared with which family members, and record that consent. Give logins only to approved relatives, keep detailed clinical notes in your care record system rather than the family portal, and collect only what you need on enquiry forms. Mythex builds the logins, roles and access rules you describe; you remain responsible for checking the data protection and care regulations that apply to your home.

Family access approved per resident
Shared updates, not clinical records
Enquiry forms ask for care type, not diagnoses

Where to start

Most homes get the quickest relief from the family portal and the waiting list. Start with a handful of residents whose families call most, post a short update for each every day for two weeks, and see what happens to the phone. Then move enquiries out of the diary and into the tracker. The rota and fees can follow once the team is used to signing in.

Questions

Can families see updates about their relative?

Yes. Ask for family logins linked to one resident, so each relative only sees that person. Agree what is shared with the resident or their representative, and check the rules on sharing care information where you operate.

Can I show which rooms are available?

Yes. Ask for an availability section by care type that you update from an admin page. It can also show the earliest date a room becomes free.

Can it replace our care planning system?

It is better used alongside it. Mythex is good for websites, family portals, enquiries, rotas and fee invoicing; clinical records and medication charts usually stay in the system your regulator and team already rely on.

Can it warn us about understaffed shifts?

Yes. Set minimum staffing per role per shift and the rota shows a warning on any shift that falls below it, so gaps are visible days before handover.

Do we need a developer?

No. You describe what you want in plain language and Mythex builds it with a live preview you change by chatting. The Free plan needs no credit card; Pro is $25/month for a custom domain, code editing and export.

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