Fix It on the First Visit: Booking and Job Apps for Appliance Repair Engineers

Mythex builds appliance repair services a booking form that collects the model number and fault before the engineer leaves, a job board that links return visits to parts arriving, and van stock per engineer. You describe how your round works, test it in a live preview, and publish it with a database that keeps every customer's appliances and repair history.

The second visit is the expensive part

A washing machine stops mid-cycle and the household wants someone today. The engineer turns up, diagnoses a failed drain pump, has no pump for that model in the van, and books a second visit for when the part arrives. That second trip costs a slot, fuel and goodwill. Most of it is avoidable if the model number and fault come in with the booking, the common parts for the brands you see are on the van, and return visits slot in as soon as parts land. Add cover plan renewals, landlord accounts with several properties and warranty claims, and a paper diary stops coping.

Model number and fault captured at booking, or a photo of the rating plate
Parts reserved per job with order status
Van stock per engineer
Engineers matched by skill, such as refrigeration or cooking
Cover plan customers with renewal dates and priority
First-visit fix rate tracked every month

What you can build for appliance repair services

A booking form that asks for the rating plate

Customers pick the appliance type and brand, then enter the model number or upload a photo of the label, with a short guide showing where it usually sits on a washer, oven or fridge. Slots are grouped by area, cover plan customers get priority slots, and a follow-up visit can be booked against a parts order instead of a date guessed on the doorstep.

Build a booking system for my appliance repair business. Customers choose appliance type and brand, enter the model number or upload a photo of the rating plate, describe the fault and pick a slot in their area. Show a picture guide of where the model number is on washing machines, ovens, fridges and dishwashers. Give cover plan customers priority slots.

Van stock that covers the common failures

Each van is a stock location. Pumps, belts, elements, door seals and carbon brushes are tracked per van, parts are reserved for specific jobs, and anything used on a job comes off that van's count. Supplier orders and returns sit alongside, so you know which reserved part is still on its way.

Make an inventory app for appliance repair engineers. Track parts like pumps, belts, heating elements and door seals by van, reserve parts against specific jobs, deduct parts used on each job from that engineer's van, and log supplier orders and returns. Show low stock per van.

Routes by area, return visits by parts arrival

Engineers are tagged with skills, so a sealed-system fridge fault goes to the person qualified for refrigeration. Jobs are grouped by area to cut driving. A few return-visit slots stay open each day, and when a reserved part is marked arrived the job shows up as ready to book back in.

Create a scheduling app for my appliance repair team. Tag engineers by skill (laundry, cooking, refrigeration), group the day's jobs by postcode area, keep two return-visit slots free per engineer per day, and list jobs whose parts have arrived and need a return visit booked.

Every appliance in the house, not just the broken one

Appliances are their own records with brand, model and age, linked to the customer, each with its repair history. When a customer mentions the fridge is noisy too, it goes on file. Landlords and letting agents hold several properties with appliances at each.

Build a CRM for an appliance repair service where each customer has properties and each property has appliances with brand, model number, age and repair history. Support landlords and letting agents with many properties, and show cover plan renewal dates.

Invoices that show what a cover plan saved

Callout, labour and parts sit on separate lines. Repairs under a cover plan are invoiced at zero with the full value listed, which reminds the customer what the plan is worth and gives you real claim costs. Landlord accounts are billed together, and warranty claims are tracked separately.

Make an invoicing app for appliance repairs with callout, labour and parts lines, a covered flag that shows the full value but a zero total for cover plan customers, monthly statements for landlord accounts, and a separate list of manufacturer warranty claims.

Repair or replace, laid out honestly

For an old oven, a quote can show two options: the repair with parts and labour, and a replacement. The customer picks one online, the model number stays linked to the quote, and a cover plan can be offered alongside the repair.

Create a quote app for an appliance repair business with two option groups, repair and replace, linked to the appliance model number, plus an optional cover plan line. The customer accepts one option online.

Measure first-visit fix rate from day one

Mark each job as fixed on the first visit or not, with the reason when it was not: part not on van, wrong model information, needed a second engineer. After a month the dashboard shows where the second visits come from. Usually it is missing model numbers or one or two parts you should carry. Fixing that frees more slots than any amount of extra marketing.

Fixed first time: yes or no
Reason when no
Monthly rate by engineer and appliance type

Cover plans after the repair

Customers who have just paid for a repair know what a breakdown costs. A cover plan landing page sent with the invoice, with monthly options and the appliances covered, is an easy yes for some of them. Record plan customers in the CRM with renewal dates and track claim costs on the zero-value invoices, so you can check plan prices against real repairs.

Questions

Can the booking form require a model number?

Yes. Make the model number required, with the option to upload a photo of the rating plate instead. Mythex stores the photo with the booking so the engineer can check parts before setting off.

Can customers see when their part will arrive?

Yes. Add a parts status to each repair and a customer login, and they see the part's status and the return visit date. It cuts down the calls asking when you will be back.

Can I sell monthly cover plans?

Yes. Mythex can build the signup page and plan records. Monthly collection runs through a payment provider connected to your own business account.

Can engineers use it on the road?

Yes. The published app works in a phone browser. On Pro you can also get Android and iPhone apps that open your published app.

Do I need to code, and is it free?

No coding is needed; you describe the app and change it by chatting. The Free plan has daily credits with no credit card, and Pro is $25/month for more credits and a custom domain.

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