Software for Addiction Recovery Centres: Enquiries, Caseloads and Aftercare, Built with AI

With Mythex a recovery centre can build a confidential enquiry website, a referral and caseload tracker, family and client portals, and an aftercare follow-up list that stops people drifting after discharge. You describe your programmes and roles in chat, review the live preview, and publish.

What a recovery centre needs that general tools miss

The first call often comes from a parent or partner in crisis, late at night, unsure what to ask. Admission then depends on an assessment, a free bed and a funding route: private, insured, employer or publicly commissioned. Inside, key workers carry caseloads and write notes that are among the most sensitive records anyone keeps. Residential units need round-the-clock cover. And after discharge, aftercare group attendance is where follow-up quietly fails, because nobody owns the check-in call. Good software here is mostly about clear ownership and tight access.

• Confidential enquiries that record a safe way and time to make contact
• Referral source, funding route and assessment status per admission
• Key worker caseloads and access limited by role
• Dated follow-up tasks created at discharge
• Staff rotas with night shifts and minimum staffing flags
• Invoices that name the programme, never clinical detail

What you can build for addiction recovery centres

A website written for the family member who calls first

Every page carries a visible call button and a confidential enquiry link. Each programme, residential, outpatient, family support, aftercare, says its length, setting and who it suits. A page for families explains exactly what happens after they get in touch. Avoid success rates you cannot evidence; treatment advertising is regulated in many places.

Build a website for an addiction recovery centre with pages for residential treatment, outpatient programmes, family support and aftercare groups, a 'for families' page explaining what happens after you call, a phone number and confidential enquiry link on every page, and an emergency notice saying the form is not monitored 24 hours.

Referrals and caseloads with discharge follow-ups

Each admission records referral source, funding route, programme, admission date and key worker. At discharge the system creates a check-in call at one week and one month on the key worker's list, and missed ones are flagged. Notes are visible only to roles that need them.

Make a CRM for a recovery centre storing client name, programme, admission date, key worker, referral source and funding route. When a client is discharged, create follow-up tasks for their key worker at 7 and 30 days and flag overdue ones. Restrict notes by staff role.

Separate portals for clients and families

Clients see their aftercare group dates, discharge plan and handbook, and message their key worker through the portal instead of a personal phone. Family members get a narrower login: group dates and guidance, but not progress, unless the client consents.

Create a portal for a recovery centre with two roles. Clients see aftercare group dates, confirm attendance, read their discharge plan and message their key worker. Family members see family support group dates and guidance only. Staff control what each role can view.

Rotas that protect night cover and supervision

Plan 24-hour cover for residential units, assign facilitators to groups, and set a minimum per shift and role so short shifts show in red. Put clinical supervision on the rota like any other shift, because it is the first thing to vanish when the unit is busy.

Build a staff scheduling app for a residential recovery unit with day, late and night shifts, a minimum staffing number per shift and role that flags gaps, group facilitator assignments and protected supervision sessions for key workers.

Occupancy and aftercare, in counts not names

Show bed occupancy with planned discharges, time from enquiry to admission by referral source, caseload per key worker and aftercare attendance at one, three and six months. Counts and trends only; names stay inside records that permitted staff open.

Make a dashboard for our recovery centre showing bed occupancy and planned discharges for the next 30 days, referrals by source, caseload per key worker and aftercare group attendance at 1, 3 and 6 months after discharge, as counts without client names.

A checked list of meetings and services after discharge

List local mutual aid meetings by day and area, plus housing, employment and counselling services with how to self-refer. Give every entry a last-checked date and review quarterly; someone newly discharged who finds a meeting moved may not try again.

Build a directory of local recovery meetings and support services, searchable by day and area, with contact details, how to self-refer and a last-checked date on every listing that turns amber after 90 days.

Confidentiality and health records

Treatment records are some of the most sensitive data there is, and in many countries substance use records carry extra legal protection on top of general health data rules. Mythex can build logins, role-based access, private storage and minimal enquiry forms, but it does not certify compliance with any health privacy law. Decide with your clinical lead and data protection adviser what may live in this app and what stays in your clinical record system, and check the rules where you operate before entering real client data.

• Collect the minimum on public enquiry forms
• Record how and when it is safe to contact someone
• Give family members a separate, narrower role
• Keep clinical detail off invoices

Start with aftercare follow-up

If you build one thing first, build the discharge follow-up list. It is small, it uses few sensitive fields, and it fixes the gap the whole sector worries about: people who leave the programme and stop coming to groups. Once key workers trust it, add the referral pipeline and the rota.

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